Payment Refund Terms and Conditions

Overview

At Shirty, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we offer a money-back guarantee under the following terms and conditions.

Eligibility for Refunds

Return Period:

You have 30 calendar days from the date of delivery to return an item for a refund.

Condition of Items:

To be eligible for a refund, the item must be unused, in the same condition that you received it, and in its original packaging.
Custom printed shirts with personalized designs cannot be returned unless they are defective or damaged upon receipt.

Refund Process

Initiate a Return:

To start a return, please contact our customer support team at [email protected] with your order number and reason for the return.

Return Authorization:

Once your return request is approved, we will provide you with a return authorization number and instructions on how to send your item back to us.

Shipping:

You are responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable.
If the item is defective or damaged, we will cover the return shipping costs.

Refund Approval

Inspection:

Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.

Approval:

If your return is approved, we will process your refund to your original method of payment within a certain number of days, depending on your payment provider’s policies.

Partial Refunds

Conditions:

Partial refunds may be granted in certain situations, such as items not in their original condition, items with missing parts, or items returned more than 30 days after delivery.

Non-Refundable Items

Custom Printed Shirts:

Custom printed shirts with personalized designs are non-refundable unless they are defective or damaged upon receipt.

Late or Missing Refunds

Processing Time:

If you haven’t received a refund yet, first check your bank account again. Then, contact your credit card company as it may take some time before your refund is officially posted.

Bank Processing: